R&D is the day job.

AI that talks to customers where they already are.

• AI over SMS

  Among the first commercial systems to let an AI qualify and follow up leads by text, built the week ChatGPT launched.

• Database reactivation

  Re-works old leads and past customers to find who is back in the market, then books them in.

• Self-learning live chat

  Website chat with safeguards. When it doesn't know, it emails a person; their reply updates what the AI knows, in real time.

• Support history training

  Turns years of email or social inbox history into a support assistant trained on how real cases were actually resolved.

• Production voice AI

  Voice agents built on Gemini Live, running in production on our own harness.

The rules that make AI safe to put in front of customers.

• Sentinel

  Reads the sentiment of every reply and ends the conversation the moment someone is annoyed or not a fit, then marks them do-not-contact.

• Moderation AI

  Sits between an incoming message and the AI that answers it, checking for abuse and whether the person actually wants a reply.

• The Gauntlet

  Our assessment framework for testing an AI system before it goes live, so buyers can judge it on evidence rather than claims.

AI that reads photos, statements and agreements.

• Eye-shape scanning

  Scans a customer's eye shape and recommends the lashes that suit them. Used in Boots and Superdrug.

• Photo evidence checks

  Checks that an uploaded photo genuinely shows the problem being reported, before a case moves forward.

• E-signature chasing

  Collects documents and chases signatures until a file is complete. Built for legal, now used in mortgages.

• Bank statement analysis

  Flags where a lender may have raised credit when the statement showed it shouldn't have, such as alongside gambling transactions.

• Credit agreement review

  Analyses a consumer credit agreement to assess whether the borrower was treated fairly by their lender.

• CV ranking

  Ranks CVs against a job description to set the reading order. It never picks the hire.

• Solar suitability

  Estimates whether solar would pay on a property from its address, photos and Google's mapping data.

AI that finds the next sale and the best way to ask for it.

• Cadence

  Polite, persistent follow-up over days and weeks, checked against the system of record so nobody is contacted twice or quietly forgotten.

• AI A/B testing

  Continuously hunts for the messages that get customers to their goal fastest, in sales and in support.

• Signal

  Reads a business's website and traffic signals and predicts which AI systems would pay for that business.

• Reputation AI

  Spots unhappy customers early so issues get fixed, and asks happy ones for reviews.

• Abandoned-cart AI

  Asks shoppers why they didn't buy, recommends products from live stock and creates custom discount codes.

• WhatsApp credit checks

  With the customer's permission, runs a credit check inside WhatsApp and explains the financial products available to them.